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Refunds

Get a Refund
RamBucks

On/Off-Campus Merchant Refund

Please return to the merchant where you made the original purchase to request a refund.

RamBucks Balance Refund Request

Please allow 4-6 weeks time for processing time. If you have direct deposit on file with the university, you will receive your funds via direct deposit. All other requests will receive a check in the mail from the university.

Fees

The following fees may apply and could impact your refund amount.

  • A $5.00 processing fee will be deducted from your balance if you have a current status with the university or health system.
  • If your account has been inactive for a period of 2 years or longer, your remaining RamBucks funds are subject to our Dormant Account RamBucks Policy.
  • If use of your account has resulted in any fraudulent activity, the VCUCard Office reserves the right to withhold any RamBucks funds to settle your account.
  • Your refund may be reduced by other departments who have imposed a debt-set off or other collections program.

Instructions

Please follow the instructions below when requesting a refund on the balance of your RamBucks account:

  1. Email vcucard@vcu.edu from your official VCU email account
  2. Subject line: "RamBucks Refund Request"
  3. Include in body: Your Banner ID or Health System Employee Number, Date of Birth, and Address

Please ensure the address you provide is a valid location - this is where your check will be mailed.

Pay4Print

Please follow the instructions below when requesting a refund for Pay4Print:

  1. Email vcucard@vcu.edu from your official VCU email account
  2. Subject line: "P4P Refund Request"
  3. Include in body: your full name, location of printer, date/time of incident, complete description of the problem

VCUCard is not responsible for errors made in submitting a print job, but will refund errors that occur as a result of malfunctioning equipment.

RamsLaundry

If you run out of money in your RamsLaundry account, please request additional funds from your RA.

Please report any machine malfunctions through the RamsLaundry app at ramslaundry.com.

Vending

You can request a vending machine refund by contacting the VCU Dining Services office.

Meal Plan/Dining Dollars

VCU Dining Services manages your Meal Plan and Dining Dollars; please contact them for further assistance.