RamsLaundry Instructions

Logging In

Sign in online by visiting RamsLaundry.com and logging in through VCU's central authentication system using your eID and password.

Access RamsLaundry

After logging in you will be directed to the Gold menu where account balances are shown. Continue to RamsLaundry by clicking the "RamsLaundry" (highlighted in green) tab in the lefthand menu. Note: If the lefthand menu is not visible, clicking the grey box (indicated by the orange circle) on the left will display/hide the menu.

To see available machines click the menu button "Room Status". This will display a list of laundry locations around campus. By clicking "search" or menu tab "Find Machines", you are directed to a search dialog to narrow down results.

 

After selecting a location, scroll to the bottom of the screen to view the list of machines. Simply click "hold" to reserve the machine. Note: If laundry is left in a machine, you can notify the last user here. 

View Holds

Upon requesting a machine, hold information will be available from the "My Holds/Waits" menu tab.

 

Set Notifications

To adjust notifications for RamsLaundry, click the "Preferences" menu tab. Here you can alter settings and update them by clicking "save".

 

Starting Fall 2015, students will be given a laundry allotment that is visible from myVCUCard.com. Each use of a washer or dryer will deduct from your RamsLaundry account. When your balance reaches the minimum threshold, it will automatically replenish the next day.

Please contact your RA for any issues or concerns regarding your account.

Machine Issues

If you experience a problem with a laundry machine, you can notify us immediately through the RamsLaundry app. After selecting a Laundry Facility, the "Report a Problem With a Machine" link will appear at the bottom of the screen. Simply select the machine your experiencing issues with; be sure to select a description that most closely relates to the problem. 

You can also submit a Help Desk Ticket if you'd like to enter a personalized description of the problem.

Refunds

Refunds are NOT provided for RamsLaundry. When your account balance reaches the minimum threshold your funds will automatically replenish.

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