Subscribe to VCUCard on YouTube Follow VCUCard on SnapChat Follow VCUCard on Instagram Follow VCUCard on Google+ Follow VCUCard on Twitter Like VCUCard on Facebook Visit myVCUCard.com

Refunds

Get a Refund
RamBucks

On/Off-Campus Merchant Refund

Please return to the merchant where you made the original purchase to request a refund.

RamBucks Balance Refund Request

Please allow 4-6 weeks time for processing time. If you have direct deposit on file with the university, you will receive your funds via direct deposit. All other requests will receive a check in the mail from the university.

Fees

The following fees may apply and could impact your refund amount.

  • A $5.00 processing fee will be deducted from your balance if you have a current status with the university or health system.
  • If your account has been inactive for a period of 2 years or longer, your remaining RamBucks funds are subject to our Dormant Account RamBucks Policy.
  • If use of your account has resulted in any fraudulent activity, the VCUCard Office reserves the right to withhold any RamBucks funds to settle your account.
  • Your refund may be reduced by other departments who have imposed a debt-set off or other collections program.

Instructions

Please follow the instructions below when requesting a refund on the balance of your RamBucks account:

  1. Email vcucard@vcu.edu from your official VCU email account
  2. Subject line: "RamBucks Refund Request"
  3. Include in body: Your Banner ID or Health System Employee Number, Date of Birth, and Address

Please ensure the address you provide is a valid location - this is where your check will be mailed.

Pay4Print

Please follow the instructions below when requesting a refund for Pay4Print:

  1. Email vcucard@vcu.edu from your official VCU email account
  2. Subject line: "P4P Refund Request"
  3. Include in body: your full name, location of printer, date/time of incident, complete description of the problem

VCUCard is not responsible for errors made in submitting a print job, but will refund errors that occur as a result of malfunctioning equipment.

RamsLaundry

Refunds are NOT provided for RamsLaundry. When your account balance reaches the minimum threshold your funds will automatically replenish.

Vending

You can request a vending machine refund by contacting the VCU Dining Services office.

Meal Plan/Dining Dollars

VCU Dining Services manages your Meal Plan and Dining Dollars; please contact them for further assistance.