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Frequently asked questions about Uber

How do I register my VCUCard with Uber?
  • If you're new to Uber, download the app. If you already have it, make sure it’s updated to the latest version.
  • Tap the Menu icon at the top left corner of your app and select Payment.
  • Tap ‘Add Payment’ and then ‘Campus Card’.
  • Select VCU and log in using your eID and password information. Your Uber login and VCU eID login do not need to match.
How does Uber charge my RamBucks account?

With upfront fares, you’ll always know the cost of the trip before you request a ride. Unless your destination has not changed, your RamBucks will be charged that amount after you complete your ride.

Why is a destination required before requesting a ride?

When you give Uber your destination, you’ll see the exact cost of your ride before you even request it. No surprises!

When can I request a ride?

You can request a ride 24/7, 365 days a year.

I don’t see campus cards option in the payments section?

Double check that you’re using the latest version of the app.

How can I add funds to my RamBucks?

You can deposit money into your RamBucks online at myVCUCard.com (credit), in a VCUCard Office during normal business hours (cash or credit), or at a RamBucks Station around campus (cash). Please visit vcucard.vcu.edu/deposit.html for more information.

What if I can't remember my eID and password information?

Please contact the IT Support Center for assistance.

Is there a premium fee to use my VCUCard?

Nope! All prices are the same as they would be with any other form of payment.

What happens when my VCUCard runs out of RamBucks?

The fastest way to add additional funds to your RamBucks account is by visiting myVCUCard.com or logging in through the GET app to make a deposit online. Funds are added immediately. Visit vcucard.vcu.edu/deposit.html for more information.

Can I use my VCUCard on UberEATS orders?

Not at this time. But Uber is trying their best to make this possible ASAP.

Can I use the fare split feature with RamBucks?

At this time, if you pay for a trip with your VCUCard, fare split is not currently available. Uber is actively working to provide this capability in the near-future.