VCUCard Office COVID-19 Policies

VCU's guidelines to COVID-19 can be viewed by visiting In addition to those guidelines, please review the following:

  • The VCUCard Office hours on both campuses will remain Monday through Friday from 8:30 am to 4:30 pm by appointment only.
  • All customers, including individuals attending group orientation, are required to have an appointment.
  • Sanitation procedures will continue to be used to ensure the cleanliness of our offices.
  • We do not accept cash as a method of payment; we accept all major credit cards and business checks.
  • We do not offer public restrooms (Monroe Park Campus).

Many card related issues may be resolved over the phone or via email and do not require a visit to the office. You can also manage your VCUCard account from at any time.