VCUCard Terms and Conditions
The following Terms & Conditions apply to the use of the VCUCard issued by the VCUCard Office at Virginia Commonwealth University. The agreement to comply with these terms constitutes a contract between the holder of the VCUCard (“Cardholder”) and the VCUCard Office. These terms are updated annually; please review them carefully. If you have any questions or issues relating to use of your VCUCard, please contact the VCUCard Office immediately.
Each individual cardholder is responsible for their knowledge of all VCUCard rules and regulations. Use of the VCUCard by the cardholder signifies agreement with all policies documented in the VCUCard Terms & Conditions, the VCU Health HR Identification Card Policy, and the VCU Employee and Affiliate Identification Policy.
These policies are available at vcucard.vcu.edu and are updated yearly. Please read all terms as these constitute legal obligations between you and the University. Future changes in terms and conditions regulating use of your VCUCard will apply to all cards in circulation and use at that time and will supersede the terms and conditions in effect at the time the card was required.
The VCUCard Office reserves the right to change the VCUCard Terms and Conditions without notice.
Access to facilities is based on classroom or work locations and job duties. VCU students, faculty and staff must request classroom or building access from their Professor, supervisor, or building manager. The Campus Card Services department handles VCU requests for building access. The Department of Safety and Security handles VCU Health requests for building access.
If a RamBucks account has been dormant for a period of 2 years, it will be considered abandoned property by the University. Dormant accounts are RamBucks accounts that have had no financial transactions (charges or deposits) for a period of two (2) years and have not had a refund request submitted. After the two year dormant period your account will be suspended and a $24.00 administrative fee will be deducted(RamBucks Cards will be suspended after a three year dormant period). Any funds over $24.00 will be forwarded to the VCU Financial Reporting department and will be processed according to State of Virginia escheat policies.
It is the responsibility of the cardholder to maintain activity or to request a refund within the provided time frame.
It is against VCUCard policy to provide your VCUCard numbers to anyone including the cardholder. If you do not have your VCUCard with you, you are required to purchase a new card. For security reasons you will be issued a new card number and your old card number will be deleted and cannot be reactivated under any circumstances.
The cardholder shall be subject to termination, criminal/ civil, and/or disciplinary action and can be reported to the VCU Police for:
- Any use of or attempted use of the VCUCard for purposes other than that intended.
- Any use of or attempted use of the VCUCard by any individual other than the cardholder.
- Any fraudulent use of a credit card for deposits made to a RamBucks account.
- Failure to fully and truthfully report the circumstances pertaining to a lost, stolen or damaged VCUCard.
- Failure to appear and truthfully testify at any criminal or disciplinary action resulting from the fraudulent use of a VCUCard
The VCUCard Office reserves the right to deactivate any VCUCard account or suspend deposit privileges if fraudulent activity is suspected or takes place.
The cardholder is responsible for maintaining a valid VCUCard that is in proper working condition. A replacement fee of $20.00 will be charged for all lost, stolen, misplaced or abused VCUCards and must be obtained in person. The replacement fee for a VCU Health dual role VCUCard is $25.00. These fees are nonrefundable even if your old card is found. If an old card is recovered it is invalid and should be returned to the VCUCard Office to be disposed of properly. Abused cards consist of, but are not limited to: cards that have been marked on or bent, contain hole punches, have had their magstripe scratched, have been used to pry open or scrape objects, or have had stickers adhered to them. A defective or heavily worn VCUCard will be replaced at no charge upon returning it to the VCUCard Office.
If your VCUCard is lost or stolen, you must notify VCUCard in order to suspend privileges. Until such notice has been received, you will be responsible for all use of your VCUCard, whether or not such use is authorized by you. Report your lost or stolen card online through myVCUCard or in person at any VCUCard Office location.
Prior to a VCU Health employee receiving a replacement VCUCard, a supervisor from their department must provide pre-authorization to the VCU Health Human Resources Department. Once approved, HR will then send an electronic notification of authorization to the VCUCard Office.
Upon issuance of a replacement card, any remaining debit and meal plan balances are immediately transferred to the new VCUCard. For security purposes, a replacement can only be requested and obtained by the cardholder. If your VCUCard is replaced due to theft or loss, the old card number will be deactivated and cannot be reactivated should you find it at a later date. VCUCard staff will confiscate replaced VCUCard’s and dispose of the old card properly.
Patrons are strongly encouraged to submit Name Change requests prior to receiving their first VCUCard. Replacement cards for these requests can also be obtained free of charge if the current VCUCard is surrendered at the time the request is processed.
Legal Name Change requests must first be entered into the appropriate database before a new VCUCard can be obtained. Please allow a minimum of three (3) business days for the change to be updated. Once the information has been updated, the patron can visit one of the offices to exchange their current VCUCard with an updated one.
Name of Use Change requests allow cardholders to notify the VCUCard Office to change the first name that will appear on their VCUCard to the gender affirmed first name they identify with. The patron must visit vcucard.vcu.edu to submit a Name of Use Change request form. Once the form has been submitted, the VCUCard Office will process the request within three (3) business days. If approved, an updated VCUCard can be obtained. Requests for name changes that are profane, obscene, or derived from hate speech will be denied.
Your digital photograph will be printed on the front of your VCUCard and will be stored in our database. A new picture will be taken free of charge only if there has been a significant change in one’s appearance or as photo requirements change. Your VCUCard image is considered part of your official record at the University and may be shared with other VCU or VCU Health departments for administrative purposes.
VCUCard reserves the right to refuse to issue a VCUCard to any applicant who appears for photographing in a disguise or intentionally distorts their face to alter their appearance. In accordance with the United States Department of State policy, photographs must be taken with no visible obstruction of the face necessary for positive identification. Glasses, headgear, sunglasses, costumes, hats, and any other items that obstruct the head or face must not be worn at the time the ID picture is taken. Religious head coverings are acceptable if displayed on the cardholder's official government-issued photo ID. Any images with filters, blurring, or photoshopped effects will be rejected.
Your account and personal information will be kept strictly confidential as per the Family Educational Rights and Privacy Act. Outside parties will not be privileged to information about you, your account, or the purchases you make without your express consent unless such disclosure is in compliance with a court order or government legislation.
You may use your VCUCard as a declining debit (RamBucks) card where accepted, provided funds are available in your account. The VCUCard is a debit card only and does not provide credit arrangements. The RamBucks debit account is not a bank account and does not allow for ATM type withdrawals. You are responsible for use of the VCUCard in accordance with instructions at each location where RamBucks is accepted.
Negative balances resulting from your failure to properly utilize the VCUCard are your responsibility as the cardholder. The VCUCard Office is not responsible for any loss or inconvenience to you or to others arising as a result of lack of funds in your RamBucks account.
VCU and the VCUCard Office has the right not to accept or honor your VCUCard RamBucks at any of the participating establishments under, but not limited to, the following circumstances:
- There are insufficient funds in your account at the time the purchase is requested.
- The equipment being used by the merchant or vendor initiating the transaction is not functioning correctly at the time the transaction is attempted.
- Your account has been temporarily or permanently suspended due to violation(s) of this agreement.
- Your VCUCard has been reported as lost.
All cardholders can manage their VCUCard account anytime online through the Online Card Office by visiting myVCUCard.com or by downloading the GET Mobile app. Through GET Mobile you can obtain your current account balance, make deposits, and check your transaction history. Failure to properly utilize this service of the RamBucks program can result in removal or termination of access rights.
The University will not debit your account other than in accordance with transactions authorized through the use of your VCUCard or as permitted under these terms. Statements of your RamBucks account can be obtained online through GET Mobile at myVCUCard.com or by contacting any VCUCard Office.
Refunds are subject to the restrictions applicable on those accounts and are given only to the cardholder. A formal Refund Request must be submitted to the VCUCard Office within a timely manner. All RamBucks account balance refunds are subject to a $5.00 processing fee that will be deducted from the account balance prior to a refund unless the cardholder has separated from Virginia Commonwealth University or VCU Health. Refunds over $20.00 require the refund check be mailed to the address you have on file in Banner, and will take 2-4 weeks to process; refunds less than $20.00 can be issued in person at the VCUCard Office located on the Monroe Park Campus. Refunds will be issued via direct deposit if previously established with the university.
Any requests for financial adjustments resulting from a transaction error at any on- or off-campus location must be submitted through the merchant or vendor that originally processed the transaction.
Requests for adjustments to accounts resulting from an error while using a RamBucks Station must be accompanied by a receipt to allow for research and resolution. Please allow 7 business days for research of your request.
Requests for financial adjustments resulting from a transaction error through GET Mobile or myVCUCard.vcu.edu can only be refunded from the full amount of the transaction.
The cardholder is responsible for ensuring their VCUCard is returned to a VCUCard Office when their role ends. Departments are required to return an employee's VCUCard(s) to a VCUCard Office when a staff member separates employment or the affiliation agreement ends.
Managers are required to immediately submit a Campus Card Services Help Desk request at servicedesk.vcu.edu to terminate all card access.
The VCUCard is issued to you as part of the privilege you are entitled to as a member of the Virginia Commonwealth University and VCU Health community under the following terms and conditions of use. Each individual cardholder is responsible for their knowledge of the terms, conditions, and policies of the VCUCard Office.
All patrons associated with Virginia Commonwealth University and the VCU Health are required to carry their VCUCard at all times. Staff who provide services to medical center customers or who participate in an educational process requiring access to VCU Health must wear a VCUCard while performing that role. Staff performing two or more VCU Health roles will be issued a separate ID for each role.
The VCUCard Office verifies authorization for all individuals through an electronic database updated by either the Human Resources Departments or Records and Registration prior to issuing a VCUCard. A government- issued photo ID is required as proof of identification prior to the issuance of a VCUCard.
The VCUCard is the property of Virginia Commonwealth University and VCU Health and must be surrendered upon demand or when the relationship for which the card was issued is no longer in effect.
Although the VCUCard is the property of Virginia Commonwealth University and VCU Health, it is entrusted to you for your convenience while at the University. No account should be accessed by anyone other than the cardholder. Only the person pictured on the VCUCard is entitled to spend money from their debit or meal accounts. Unauthorized use, alteration or duplication for fraudulent use warrants confiscation and/or disciplinary action.
VCUCard is not responsible for any transactions connected to the use of your VCUCard as an ATM card for a Wells Fargo account. Using the VCUCard as a Wells Fargo ATM card is at the sole discretion of the VCUCard cardholder.